How to Use the G1
Learn how to properly use and care for your G1 to get the most out of your experience.
Grinding Materials
Marijuana
Speed: Low
Time: 10 Secs
Pepper
Speed: High
Time: 2 Mins
Allspice
Speed: High
Time: 4 Mins
Coriander Seeds
Speed: High
Time: 2 Mins
Caraway Seeds
Speed: High
Time: 1 Mins
Cloves
Speed: High
Time: 2 Mins
Rosemary
Speed: Med
Time: 1 Mins
Thyme
Speed: Med
Time: 1 Mins
Basil
Speed: Med
Time: 30 Secs
Bay Leaves
Speed: Med
Time: 30 Secs
Chamomile
Speed: Med
Time: 30 Secs
Rose Petals
Speed: Med
Time: 30 Secs
FAQ's
We’ve gathered the most common questions to make your experience as smooth as possible.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship from?
We have warehouses in the U.S., U.K., Germany, and Hong Kong. Your order will be shipped from the warehouse closest to your location for faster delivery.
How long will shipping take?
Shipping times vary depending on your location. Orders typically arrive within 3-7 business days. You’ll receive a tracking number to follow your order’s journey.
Do you offer international shipping?
Yes! We ship to most countries worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use it to track your package on the shipping carrier’s website.
What’s your return policy?
We accept returns within 30 days of delivery for a full refund. Items must be in their original condition, unused, and in the original packaging.
How do I return an item?
To initiate a return, contact our customer service team. We’ll provide you with return instructions and a shipping label if needed.
Can I exchange an item?
Yes, we offer exchanges if you’d like a different size or color. Just reach out to us, and we’ll guide you through the process.
Do you cover return shipping costs?
For defective or incorrect items, we cover return shipping. For all other returns, you will be responsible for the return shipping fee.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days. You’ll receive an email confirmation once the refund is completed.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after it’s placed?
Yes, but only if your order hasn’t been processed yet. Contact us as soon as possible, and we’ll do our best to accommodate your request.
How can I check the status of my order?
You can check your order status by logging into your account or using the tracking link sent to your email once your order is shipped.
I didn’t receive an order confirmation. What should I do?
If you didn’t receive a confirmation email, please check your spam or promotions folder. If it’s still missing, contact us, and we’ll resend it to you.
Can I make changes to my shipping address?
If your order hasn’t been shipped yet, we can update your shipping address. Please contact us as soon as possible with the correct information.
My order hasn’t arrived yet. What should I do?
If your order is taking longer than expected, please check the tracking information. If you need further assistance, contact us, and we’ll help track it down.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and PayPal, to make your checkout experience easy and secure.
What should I do if I receive the wrong item?
We’re sorry for the mix-up! Please contact our customer service team, and we’ll arrange a replacement or a refund for you.
Products
Below are some common questions about our products
Can I be notified when a new product is released?
Sure! Subscribe to our newsletter or follow us on social media to stay updated on our latest product releases and promotions.
Do you offer product warranties?
Yes, many of our products come with a warranty. Check the product page for specific warranty information or contact us for details.
Are there any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our sales team for more information on bulk pricing and availability.
How can I care for and maintain my product?
Care instructions are included on each product page and with your purchase. Following these will help ensure the longevity of your product.
Can I customize a product?
We offer customization options on select products. Check the product page for customization availability, or reach out to us for more information.